Refund Policy & Production Process

 
 

Guys, I hate to do this, but I need to spell out some rules. I don't like "fine print," but the way things are changing these days has made it necessary.

For a long time, I've done business based on trust and a "gentleman's agreement." But lately, some folks seem to forget that I'm human too. Like everyone else, I can face unexpected challenges that pop up out of nowhere.

So, let's talk about refunds. To put it simply, except in very rare cases, I can't offer them. Here's why:

I ask for a small deposit upfront to make things easier for you. But once I get that deposit, the wheels start turning right away.

The first thing I do is order the neck for your guitar. This isn't cheap - it can cost anywhere from $300 to $1000, depending on how fancy you want it. Once I buy that neck, I can't return it. If you decide to cancel your order, I'm stuck with a custom-made neck that might not fit anyone else's needs. It could end up hanging on a hook for ages. That's why I can't refund your deposit.

Think about it this way: big guitar companies ask for half the total cost upfront, and they don't give that money back no matter what.

Now, about the time it takes to make your guitar. When I get your deposit, I don't drop everything else I'm working on. Your guitar has to fit into my ongoing work. This means the time it takes to finish can vary.

Also, remember that I'm human - and not a young one at that. Sometimes my body just won't cooperate, even when my mind is itching to get back to work. I might have to take unexpected breaks, which can slow things down.

I know waiting can be frustrating. But please understand that making a custom guitar takes time and care. Each one is unique, and I put my heart into every instrument I create.

Here's what you can expect from me:

  1. Quality craftsmanship: Every guitar I make is built to last and play beautifully.

  2. Regular updates: I'll keep you posted on how your guitar is coming along.

  3. Honesty: If I hit any snags or delays, I'll let you know right away.

In return, I ask for your patience and understanding. Making a custom guitar isn't like buying one off the shelf. It's a journey we're taking together to create something special just for you.

I hope this clears things up. I'm not trying to be difficult - I just need to protect myself and my business so I can keep doing what I love: making great guitars for great people like you.

If you have any questions about this policy or the guitar-making process, please don't hesitate to ask. I'm always happy to chat and explain things further.

Thanks for your understanding, and I look forward to creating your dream guitar!